As part of a wider digital transformation programme, the Medicine and Healthcare products Regulatory Agency (MHRA) is looking to redesign internal and customer facing processes for medical devices, with an initial focus on registration and certificate of free sale, with other medical device processes to follow.
MHRA is very keen to ensure that external user needs are at the forefront of these plans. To this end, they are looking for industry volunteers who currently use MHRA portals and guidance for device registration and CFS to input into research.
Research sessions will be 1-to-1 and last up to a maximum of one hour, either over the phone, in person or via join.me conferencing. The sessions will give relevant industry users the opportunity to influence the removal of pain points, build on opportunities and ensure future MHRA content and tools fit into their overall work context. Although these initial interviews will have a focus on registration and CFS, participants will have the opportunity to raise any top of mind issues with other MHRA interactions, web services and processes.
User research session slots will be available from Thursday 21 April to 29 April. Please email firstname.lastname@example.org your available days and times to confirm at slot or you have any questions about the research.