RAIDPlus Integrated Mental Health Urgent Care Test Bed

Mental health: recovery, crisis and prevention

Partner Organisations

  • Birmingham and Solihull Mental Health NHS Foundation Trust
  • Birmingham Community Healthcare NHS Trust
  • Joint Commissioning Team - Midlands and Lancashire Commissioning Support Unit
  • West Midlands Ambulance Service
  • West Midlands Police


  • Digital health
  • Education and skills
  • Innovation and adoption
  • Patient safety

Date Initiated

21 March 2015

Project Status


Patients in Birmingham and Solihull will be among the first to benefit from a major new drive to modernise how the NHS delivers mental health care.

Birmingham and Solihull Mental Health NHS Foundation Trust will be leading the way in NHS innovation as part of a pioneering “Test Bed” with partners including WMAHSN, Accenture, Birmingham Community Healthcare NHS Trust, Joint Commissioning Team, Midlands and Lancashire Commissioning Support Unit, West Midlands Ambulance Service and West Midlands Police.

Frontline health and care workers in Birmingham and Solihull will pioneer and evaluate an innovative project, RAIDPlus Integrated Mental Health Urgent Care Test Bed, to achieve predictive, preventative, integrated and efficient urgent care services for patients who are most at risk of a mental health crisis, and support their relatives and carers.

It is part of the first wave of NHS Test Beds, collaborations between the NHS and innovators which aim to harness technology to address some of the most complex issues facing patients and the health service. Successful innovations will then be available for other parts of the country to adopt and adapt to the particular needs of their local populations.

A joint programme between NHS England, the Office for Life Science, the Department of Health and the Department for Culture, Media and Sport, NHS Test Beds bring together local health and social care bodies including CCGs, hospital trusts, primary and community care providers with a wide range of innovators from home and abroad.

Each Test Bed will use a different combination of innovations, from both large and small organisations, to address a locally-identified clinical challenge. The changes made will be rigorously evaluated, with the aim to provide evidence which will give more areas the confidence to adopt the innovations over the coming years. 

Test beds are a key strand of the NHS Five Year Forward View, and will help realise the ambition of reforming the NHS so that it is fit to face the challenges of the 21st century - particularly an ageing population and an increase in patients with long-term health conditions – while remaining financially sustainable.

Programme Outcomes

The planned outcomes are to: 

  • Make use of predictive analytics technology to better identify those at risk of crisis, enabling mobile crisis workers and tele-triage workers to provide prevention support before a crisis arises
  • Support relatives and carers
  • Provide patients in Birmingham and Solihull with access to digital tools such as improved online support, risk assessments and crisis intervention plans that will enable care professionals to better support patients to manage their conditions in the community  
  • Design and deliver training to partner organisations, patients and their carers to assist them in identifying the early warning signs of a mental health crisis. 

An independent innovation audit by GE Finnamore in October 2016 found that:

  • Although only at an early stage of development, RAID Plus will enhance the existing, well-proven RAID model of care
  • The use of technology, in particular a ‘command centre’ style capacity and demand management system and teletriage services, will better support both the operation of psychiatric liaison services, and the care this service provides.
  • The clinical dashboard is used to capture the clinical state to provide a real-time performance feedback loop to staff across all RAID teams, helping them to continually improve service delivery
  • The dashboard is used to record the benefits including the economic impact in terms of the cost avoidance of the RAID intervention, which helps build the evidence base for other organisations to invest in the service, as well as demonstrating the return on investment.

Programme Lead

Sarah Appleby
t: 0121 371 8061